A critical function within a large Australian commercial venture was having problems in securing a Department Head. The company looked at various avenues to fill that critical position but was unsuccessful for 8 months. During that time, the function was unguided and there was high staff turnover, resulting in critical processes being omitted. The company’s ASX listing made the risk of this critical function’s uncertainty problematic. ParamCo was hired to provide interim leadership to the function and:
- Reviewed the Department to identify and map out a short-term and medium-term people and operational strategy for the function.
- Mentored staff and put in place systems and processes (including escalation guidelines) to make the function more effective.
- Recommended a change to the recruitment strategy for the role.
- Redrafted the Job Description and managed the recruitment process, resulting in the successful hiring of the Department Head.
- Acted as the transitional leader to assist the new Department Head’s integration into the Department, the function and the role.